Telecommunications Backpack

Contains about telecommunications information

Blackberry 9300 Curve 3g Vs Blackberry Storm 2-both Are Storming The Market

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There just can not be a debate about the respect and awe commanded by the name Blackberry. The kind of handsets brought out by the company are full of the features that are exclusive in nature and treatment. The range of these high-tech gadgets offered by the company is quite wide. Given the experience and efficiency induced by the Blackberry maker RIM- Research in motion it is not even such a surprising thing to note. Among all the superb handsets produced by the company these two, Blackberry 9300 Curve 3G and Blackberry Storm 2 are the names that are in high demand.

So far as the point of Blackberry 9300 Curve 3G vs Blackberry Storm 2 is concerned, there just can not be a very clear winner. But, yes the deals offered by the network suppliers turn them as cheap Blackberry phones.So far as specifications comparison is concerned Blackberry Storm 2 looks quite different from the former one. It flaunts a 3.25 inches TFT capacitive touchscreen that offers a resolution support of 360*480pixels. The camera is a 3.15MP thing that allows images at 248*1536 pixels. And the internal storage memory capacity stands at 2GB.

On he other hand,Blackberry 9300 Curve3G deals is the handset with a 2.46 inches TFT screen that allows 65K colors at 320*240 pixels of resolution. Its full QWERTY key pad makes it easy to use the messaging services. It has internal memory storage capacity that can be expanded to 32Gb using a micro SD card. Along with all thee features the Blackberry Storm might have a little bit of edge, but it is not such a big difference either.

Even the deals offered along with the two are not very different in nature either. Both the Blackberry 9300 Curve 3G deals and Blackberry Storm 2 deals are attracting the users like anything. The most primary deals offered with these two are contract deals, pay as you go deals and Sim free deals.

Telecommunications The Early Years

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Throughout time the main forms of communication required that one person be within visual sight of the other in order to be able to successfully communicate. Either that or be within visual or audible range of the means of communication, as in semaphore (physically signalling between ships), or smoke, or drum signals. Then during the 1830s and 1840s telecommunications was born in the form of the telegraph.

The definition of telecommunication, is the means of communicating over great distances, which means that semaphore, drum and smoke signals do not come under the heading of telecommunication, but Telegraphy, telephony and electronic mail do come under the telecommunications heading.

Telegraphy and telephony requires the use of metal wires in order to transmit messages between sender and recipient. During the 19th century, thanks to the invention of the telegraph, these metal cables were laid along the ocean beds, connecting the continents of the world and thus allowing international telecommunications (first one completed on the 27th of July, 1876 linking the USA with Great Britain).

Wireless telecommunications – The 20th century brought the advent of long distance communication without the need for physical connectivity. The first versions were created by Guglielmo Marconi, and manifested themselves in the form of the wireless radio, for which Marconi won a Nobel prize. This was achieved back in 1909.

Other intrepid contributors – Besides Marconi, there were a number of others making headway in the field of wireless communications, they include, Alexander Graham Bell, Samuel Morse, Lee de Forest, Joseph Henry, Nikola Tesla, Edwin Armstrong, and John Logie Baird.

Earliest form of telecommunications – A Frenchman by the name of Claude Chappe back in 1792, came up with a communication system that allowed rapid (rapid for the time) transmission of a message by setting up a series of towers that were about 6 miles apart. From these towers operators could receive messages from one tower then transmit those messages to the next tower. The transmission of messages was done by semaphore. Semaphore is achieved by the use of moving arms that dependent on the position of the arms would have different meanings. Chappe’s communication system lasted up until 1880, when it was forced out of existence by the far superior telegraph system.

The telegraph – In 1839 one Sir William Fothergil Cooke and one Sir Charles Wheatstone built the first commercial electrical wire based telegraph system. This was actually an improvement on the existing electromagnetic telegraph system.

Morse steps on to the scene – Not only were communication system to use Samuel Morse’s means of coding messages, but Morse himself, in 1837, created a much simpler telegraph system to that already in existence, that which was created by Wheatstone and Cooke (see above).

International telephone link took a long time coming – Although there was a cable connection Great Britain with the United States of America laid back in middle part of the 19th century, it was not good enough to be used for transmitting telephone signals. It had been originally set-up for communications via telegraphy between the then President of the USA, James Buchanan, and Great Britain’s Queen Victoria. The original cable failed fairly quickly and had to be replaced, but was of no use for the telephone system. It was not until 1956 before telephone telecommunications was successfully set-up between the USA and Britain.

Using Metrics To Motivate Call Center Agents

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The latest generation of call center software allows organizations to monitor agent and department performance at a level that would have been impossible ten or twenty years ago. However these tools are not just for management use. Call center reports provide valuable motivators to agents, inspiring them to excel and boost the center’s productivity.

Giving Agents Control

When agents become isolated, their performance suffers. A workday becomes an endless series of phone calls. There is no sense of progress other than the ticking of the clock, and the only goal is to get through the day. Morale drops. Service quality drops. Customers become unhappy. It’s a death spiral.

Live call center reports allow agents to see how the department is performing in real time. Phone calls are no longer isolated incidents, but rather pieces of an overall flow of call volume. The agent is not alone, but part of a team. Employees can see how individual efforts affect hold times, queue lengths and other statistics. As the number of calls climb they can put in an extra effort, and as call volume falls agents can relax and take a breather.

It’s Like A Game

Goals are an important element of motivation. They allow us to “win” at whatever we are doing, providing a sense of accomplishment. Realistic and achievable objectives improve employee productivity by adding an element of fun to the workday, without undermining the professionalism needed in the position.

Service departments use call center reports in this manner. Agents work to keep queue lengths and hold times below certain levels. They are prompted to work harder to win at the customer service game. Agents take it upon themselves to work harder when needed rather than needing to be browbeaten by management. This internal motivation is an invaluable part of a productive and happy service team.

Service First

There are two things to keep in mind when using call center reports as motivational tools. First, it’s all about customer service. The reason we want to get hold times or queue lengths down is not that it makes our reports look good. It’s because a caller who gets to a human being faster is going to be a happier customer. However when we become so obsessed with getting our numbers down that we hang up on customers before the problem is resolved, we’ve lost sight of the true goal. Agents still need to provide exceptional service to each caller.

The second thing to remember is the motivational benefits of call center reports are lost when we use those statistics to punish rather than encourage. When an agent is not meeting standards something needs to be done, but reprimands and threats often simply lower morale while providing only a token increase in productivity. Low morale service agents may take their bad moods out on customers. Find a positive way to inspire low-productivity employees to work harder.

Reliance Jio Signs A Deal With Gte Infrastructure To Launch 4g In India By March 2015

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With an aim to expedite the full roll-out of 4G by March 2015, Reliance Jio Infocomm has signed a tower-sharing deal with GTL Infrastructure. This deal will also help control costs at this stage of service deployment.

Sanjay Mashruwala, Managing Director of Reliance Jio Infocomm said, Our mission is to launch pan-India next-generation voice and data services. We will build the same through a judicious combination of own build and rented infrastructure.” Further, he addedthat the GTL deal is “not only a step in that direction but will also help us accelerate our roll out.”

Reliance Jio has been actively entering into a number of infrastructure-sharing agreements with telecommunication companies that have existing passive infrastructure in place. In addition to quickening the pace of its launch, avoiding duplication of infrastructure, and lowering capital costs, this move can also help limit environmental damage since telecommunication towers tend to be heavy consumers of diesel.

Reliance Jios Roll-out Plans

The company intends to lease about 70,000 towers and install approximately 30,000 of its own. Since it aims to launch 4G data and voice services in the coming year, these figures also include smaller cell sites on single poles. According to the agreement with GTL Infrastructure, Reliance Jio will use about 30,000 of their telecom towers spread all over the country.

Last year, the company had announced an infrastructure-sharing deal with Anil Ambani-led Reliance Communications (RCOM). The deal proposed to use some or all of the 48,000 towers that are held by RCOMs Reliance Infratelunit. Another tower-sharing agreement was also signed with Bharti Infratel along with an infrastructure deal with Bharti Group that allows Reliane Jio to use Airtels subsea cable network.

Picking up Pace

A spokesperson from the Switzerland-based multinational financial services company,Credit Suisse, said that Reliance Jio is very much on track with its plans to launch 4G services by March 2015. It has completed installation of about 32,000 Long Term Evolution (LTE) base stations across the country. Furthermore, the pace at which the installations take place has picked up to about 6,500 per month as compared to the rate of about 3,000 per month in May 2014.

Furthermore, the spokesperson said that that developments in the global LTE handset ecosystem is pushing down price-points at a fast pace. This means that sub-$100 LTE smart phones could soon become a reality. This shift in the market could be rather disruptive in India, where the top 30% of customers accounts for 70% of the revenues in the telecommunications sector.

Reliance Jios Airwaves License Agreements

Reliance Jioowns pan-India airwaves in the 2300MHz band since May 2010 and must deploy its 4G services by May 2015 to comply with its license agreement. It has also won the 1800MHz band airwaves at an auction in February this year. It is believed that this will be used to launch 4G data services and 2G voice services.

The spokesperson adds that Reliance Jio has also awarded a second LTE base station contract to Samsung for 50,000 to 70,000 units. This could result in the network size of the telecommunications company crossing 100,000 base stations.

Avaya Certified Support Specialist (acss) – Avaya Aura Contact Center

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The ACSS – Avaya Aura Contact Center certification confirms that you have the innovative level of specialized expertise necessary to efficiently assistance Avaya Aura Contact Center items, such as set up, settings, control, servicing and problem solving.

Qualified applicants generally have at least four decades of encounter in the appropriate technology and up to two decades of encounter assisting the Avaya Aura Contact Center item.

The effective selection can:
Demonstrate information of item structure, components, features, and functions
Install the item components and software
Test, confirm, and diagnose the implementation
Configure the item for hand-off to Day 2 administration
Administer, sustain, and diagnose advanced to innovative configurations
Interpret and take care of customer details appropriate to the items and components
The following programs help you get ready for this qualification.

Avaya Aura Contact Center Administration (3609)
This course is an excellent follow-on to execution training and a good fit for staff, managers, and assistance employees.
In this course, you understand how to accessibility Contact Center Administrator Administration (CCMA) and set up Limit Sessions, Contact Demonstration Sessions, Skill-sets, Contact Center Providers, and Contact Center Supervisors. You will understand how to set up Directors through the several components of Access and Partition Management and how to large fill information into the CCMA using the Configuration Device.

You will analyze the change user interface and the getting sources, and you will discover different methods of system control, such as watching, creating, and changing tabular and visual real-time shows and decoding, watching, changing, and organizing conventional and user-defined traditional reviews.
You will understand control through live SIP- and AML-based systems linked with CS 1000 and Aura ME systems.

What You’ll Learn
Auras of Contact Center Manager
Access Contact Center Administrator Administration
Configure Limit Classes
Administer Contact Center Administrator Administration Resources in a SIP Environment
Configure Contact Demonstration Sessions and Multiplicity Demonstration Classes

Configure Skill sets
Configure Volume Load Data Configuration in a SIP Environment
Configure Contact Center Management
Configure Access and Partition Management
Configure Real-Time Research and Formulas
Real-Time Reporting
Configure Broker Pc Displays
Configure Historical Statistics
Interpret Historical Reports
Schedule and Print Historical Reports
Configuring CCMA Resources and Contact Center Management in an AML Environment

Who Needs to Attend
Contact center employees whose actions consist of control and control of Avaya Aura Contact Center using Contact Center Administrator Administration
Prerequisites

Understanding of primary telecommunications
Ability to use call center telephone features according to customer specifications
Ability to use Avaya specialized publications
Experience using Windows 98/XP/2000/2003
Familiarity with Client/Server structure and networking
Aura Contact Center Administration Analyze is generally given by the applicants who are professionals and good at the specialized side, especially at the greatest and most innovative levels, which may be required while managing the items of Aura contact center.

The question design of the examination is more likely and focused to one that is given during the assessments taken for job. The applicants who are eligible this 3300 examination and complete the qualification, get employed within a short period time by the companies which need services, especially specialized, appropriate to the technology used in Edge Center. The abilities, that are usually made serious observe of, consist of the primary information about the items and set up ability along with the abilities of item problem solving as well as servicing.

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